30-Day Returns

You may request a return within 30 days of receiving your order.

To start a return, please contact us at support@arrielight.com and include your order number.

Returned products should be in their original condition and, where reasonably possible, include the original packaging, accessories, mounting components, instructions and any other items supplied with the product.

Products may be inspected after they are returned. We reserve the right, where permitted by applicable law, to account for any reduction in value caused by handling beyond what is reasonably necessary to inspect the product.

How to Return an Item

1. Contact support@arrielight.com with your order number and the item you wish to return.
2. Our customer service team will provide you with the appropriate return instructions.
3. Pack the product securely, preferably using its original protective packaging.
4. Include your order number with the return so that we can identify it.
5. Use a tracked shipping service and keep your shipping receipt and tracking number until your refund has been completed.

Please do not send returns to any address other than the return address specified in this policy or provided by our customer service team.

Return Address

Approved returns should be sent to:

We strongly recommend using a tracked return service. Please keep the tracking number until your return has been received and your refund has been processed.

Return Shipping Costs

If you are returning an item because you changed your mind, ordered the wrong product, selected the wrong size or no longer want the item, you are responsible for the cost of returning it.

If you received an incorrect, damaged or defective product, please contact us before returning anything. Once the issue has been reviewed and confirmed, we will provide an appropriate solution and, where applicable, arrange or reimburse reasonable return shipping costs.

Damaged or Defective Items

If your order arrives damaged or you believe that a product is defective, please contact us as soon as possible at support@arrielight.com.

To help us resolve the issue quickly, please provide:

• your order number;
• a description of the issue;
• photos of the affected product;
• photos of the outer packaging;
• photos of the shipping label; and
• photos of any visible damage to the packaging or internal protection.

Please keep the product and its packaging while the claim is being reviewed, as additional photographs or information may be required by us or the carrier.

We recommend reporting visible transport damage within 7 days of delivery whenever possible, as this helps us investigate the shipment with the carrier. This does not limit any statutory rights you may have.

Once the issue has been reviewed, we may offer an appropriate resolution, which may include replacement parts, a replacement product, repair, refund or another remedy available under applicable law.

Incorrect Item Received

If you received a different item from the one you ordered, please contact us before returning it.

Please provide:

• your order number;
• the product you ordered;
• the product you received; and
• clear photographs of the product and packaging.

Once verified, we will arrange an appropriate solution at no additional return shipping cost to you where required.

Missing Items & Multiple Packages

Some orders may be delivered in more than one package. Different packages from the same order may have separate tracking numbers and may arrive on different days.

If part of your order appears to be missing, please first check all tracking information provided for your order.

If all packages are shown as delivered and an item is still missing, please contact us at support@arrielight.com so that we can investigate.

Exchanges

We do not currently process direct product exchanges.

If you would like a different model, size or product, please return the original item in accordance with this policy and place a new order for the preferred product.

Refunds

Once your return has been received, it will be inspected and matched with your order.

If the return is approved, the refund will normally be issued to the original payment method.

Where applicable law requires a refund to be processed after you provide valid proof that the goods have been returned, we will process the refund in accordance with those requirements.

After a refund has been issued by us, your bank or payment provider may require additional processing time before the funds appear in your account.

We cannot control processing times imposed by banks, card issuers or other payment providers after the refund has been submitted.

Original Shipping Charges

Where shipping was provided free of charge, there is no original shipping charge to refund.

If a paid delivery option is offered in the future, any refund of the original delivery charge will be handled in accordance with applicable consumer law.

Refused & Unclaimed Deliveries

If a parcel is refused, not collected from a pickup location or otherwise returned to us by the carrier, please contact our customer service team.

Once the parcel has been returned and identified, we will review the order and advise you of the available options.

Where permitted by applicable law, additional shipping costs arising from a failed delivery caused by an incorrect address, refusal or failure to collect the parcel may be deducted from a refund or charged for reshipment.

Order Issues & Payment Disputes

If there is a problem with your order, delivery, product or refund, please contact us directly at support@arrielight.com.

Our team can review your order details, shipment tracking, delivery records, photographs and other relevant information and work with you to resolve the issue.

Contacting us directly gives us the opportunity to investigate the matter with the relevant warehouse, carrier or payment provider and provide the appropriate resolution as quickly as possible.

Your Consumer Rights

This policy provides our general return procedure and does not limit any statutory rights available to you under applicable consumer law.

Customers in the United Kingdom may also have statutory cancellation, refund and product-quality rights that apply independently of our 30-day returns policy.