Privacy Policy
Declaration on the collection of personal data
This Personal Data Collection Statement ("PICS") is intended to inform you, in accordance with the Personal Data Protection (Privacy) Regulations:
- for what purpose your personal data collected by us will be used once it has been collected in connection with your use of this website ("Website") or your purchase of products sold through this Website ("Products");
- to whom your personal data may be disclosed; and
- to whom you may send requests to view or correct your data.
We may revise this PICS by amending this page. You should check this page from time to time to take notice of any changes we make.
1. User data
1.1 "We", "us", "our" means the data user.
2. Data subjects
This PICS applies to personal data of ("you" or "your"):
(a) Visitors: individuals who visit our website;
(b) Users: individuals who purchase, request or receive products;
(c) Contacts: individuals who contact us via our website, email or other means.
3. What we collect
3.1 We may collect, store, process, transfer and use the following types of personal data:
(a) From visitors: IP address or other unique device identifiers;*
(b) From users:
i. Username;
ii. Account password;
iii. Full name; *
iv. E-mail address; *
v. Billing address; *
vi. Delivery address; *
vii. Payment information; *
viii. Telephone number;
(c) Of contacts:
i. Full name; *
ii. E-mail address; *
iii. Any other personal data you provide to us.
*Denotes mandatory personal data.
3.2 If you do not provide us with mandatory personal data, we may not be able to provide you with access to our website, deliver our products to you or respond to your communications with us.
4. Purpose and use
4.1 We may collect, store, process, transfer and use your personal data for the following purposes:
(a) To provide you with our products, such as:
i. To manage and fulfil your orders;
ii. To create and update your account (if you register one);
iii. To process and facilitate the billing and payment of your orders;
(b) To monitor and analyse the use of our Website and compile aggregate statistics;
(c) To personalise your experience on our Website;
(d) To improve our Website and products;
(e) For research, testing, and product development (including machine learning);
(f) For customer service;
(g) For non-marketing communications (e.g. order confirmations);
(h) For technical and project management purposes;
(i) To maintain data security and integrity;
(j) For fraud prevention;
(k) For legal or regulatory requirements;
(l) For direct marketing (with your consent);
(m) For other directly related purposes.
4.2 We will not use personal data for other purposes unless:
(a) You have given explicit consent;
(b) The purpose is directly related to the original purpose; or
(c) An exemption applies under applicable laws.
5. Transferees
5.1 We may disclose your personal data to:
(a) Our employees and officers;
(b) Our subsidiaries and their staff;
(c) Shopify Inc. (for Website management);
(d) Paypal and other payment processors;
(e) Suppliers (to facilitate delivery);
(f) Other service providers:
i. Administrative services;
ii. IT and software providers;
iii. Data analytics;
iv. Data entry;
v. Cloud services;
vi. Credit agencies;
(g) Insurers and bankers;
(h) Professional advisors;
(i) Other third parties for legal or security purposes;
(j) Parties to a merger, acquisition, or similar transaction.
5.2 If you make payments through a processor, you are subject to their terms and privacy policy.
5.3 We require confidentiality clauses in contracts with third parties.
5.4 We may disclose your data beyond paragraph 5.1 only with your consent.
6. Cookies
6.1 Our Cookie Policy forms part of this Privacy Policy.
6.2 A cookie is a small file sent to your device when visiting our website.
6.3 We use cookies to:
(a) Ensure technical functionality of the Website;
(b) Remember preferences (e.g. language, login);
(c) Analyse navigation to improve site design;
(d) Track behaviour to assess interest in products.
6.4 We use:
(a) Session cookies (for single visits);
(b) Persistent cookies (remain after browser closes).
6.5 Types of cookies:
(a) Necessary cookies;
(b) Functionality cookies;
(c) Performance cookies.
6.6 A limited number of third-party cookies are listed in our Cookie Policy.
6.7 By continuing to use our Website, you agree to cookie usage.
6.8 You may refuse or withdraw consent in your browser settings.
6.9 We store cookies only as long as needed for their function.
7. Retention
7.1 We retain personal data only as long as needed to fulfil the original purposes or legal obligations.
7.2 After this period, your personal data will be destroyed.
8. Access and correction
8.1 Under the PDPO, you may:
(a) Request a copy of your data;
(b) Request corrections (unless exempted).
8.2 To do so, contact us.
8.3 We may charge a reasonable fee for processing such requests.
9. Direct marketing
9.1 We may use your personal data for direct marketing.
9.2 Data used may include:
☑ Full name
☑ E-mail address
☐ I do not object to this use.
☐ I object to this use (for specific boxes ticked).
9.3 Activities include:
☑ Promotions and offers;
☑ Website/product updates;
☑ Festive greetings.
☐ I do not object.
☐ I opt out (for ticked boxes only).
9.4 We will only use personal data for direct marketing with your consent.
9.5 If consent is given, we may share data with parties from paragraph 5.1.
9.6 You may opt out at any time by contacting us or replying with “unsubscribe”.